Got
Questions?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Minimum order quantities vary by product. Most items start at 24 units, though some products like custom apparel may have minimums as low as 12 pieces. There is no minimum for pre-decorated or in-stock items. Contact us and we'll find the right solution for your budget and quantity needs.

Standard production time is 7–10 business days after artwork approval, plus shipping time. Rush production (3–5 days) is available on most items for an additional fee. We will always confirm your timeline before production begins so there are no surprises.

Absolutely — custom branding is what we do. You can add your logo, brand colors, custom text, and artwork to virtually any product we carry. Our in-house design team will work with you to ensure your imprint looks great. We accept most file formats and will send you a digital proof before anything goes to production.

We stand behind every product we produce. If your order arrives with defects, misprints, or damage, we will reprint or replace it at no charge. Our quality control team inspects orders before shipment, and we use only trusted suppliers and production partners. Your satisfaction is guaranteed — if something isn't right, just reach out and we'll make it right.

The more you order, the more you save. Swagr offers tiered volume pricing on most products, meaning your per-unit cost decreases as your order quantity increases. Discounts are automatically applied based on quantity at checkout, or you can contact our team for a custom quote on large or complex orders. We work with budgets of all sizes and will always find the most cost-effective solution for your brand.

We're sorry to hear something went wrong! Please contact our team as soon as possible at hello@swagrshop.com with your order number and a description of the issue (photos are helpful if there's a defect or damage). We'll review your case and work quickly to make it right — whether that means a reprint, replacement, or refund. Customer satisfaction is our top priority.

Yes! Rush production is available on select products for an additional fee. If you have a tight deadline, please reach out to us before placing your order so we can confirm availability and turnaround time. We always do our best to accommodate urgent requests, and our team will work with you to find the fastest possible solution without sacrificing quality.

Yes, Swagr ships to many countries worldwide. International shipping rates and delivery times vary by destination. Please note that customers are responsible for any customs duties, taxes, or import fees that may apply in their country. If you have specific questions about shipping to your location, feel free to contact us at hello@swagrshop.com before placing your order.

Yes! Sustainability is important to us. We offer a growing selection of eco-friendly products, including items made from organic cotton, recycled materials, and other sustainable alternatives. When browsing our catalog, look for products labeled as eco-friendly or reach out to our team for recommendations. We are continuously expanding our sustainable product line to help your brand make a positive environmental impact.